Nightmare is Over, I Think

My nightmare with CenturyLink(Qwest) if over, I think. I had ordered for wireless internest service with them last month and it was a nightmare from day one.

I never did get any internet service and a service man was supposed to come to the house but didn't show up. At that point I got nothing but a major headache from all the phone calls I made that I canceled my account. I canceled well within the 30 days so I was not to receive a bill.

I did get a bill and when I called and spoke to George, I was told that I will be receiving another final statement with a zero balance. Would be getting that about 10 days after I canceled. In the meantime he was sending me labels so that I could return the modem back to them.

It took two weeks to get the labels, but I did get them and the modem was returned on Wednesday. I tracked the order and it arrived to CenturyLink on Friday. I have that printed off and in my folder.

I got another bill from CenturyLink. I was happy thinking that it would show a zero balance. It didn't. I owe them $34.90.

Just got off the phone with CenturyLink this morning. That was a nightmare, took me half an hour to get an English speaking person. The first person who answered was speaking English but in a very heavy Mexican accent that I couldn't understand him. When I asked him to speak to someone who speaks better English, I got a person who spoke nothing but Spanish. UGH!!

I told her that I want to talk to someone who speaks English, then she tried to help. I could at least understand her better than the first guy. But I couldn't get my point across to her. I asked to speak to a supervisor and she said she didn't have one. Very frustrated I hung up.

Called CenturyLink again and this time I got an English speaking person in Salt Lake. Told him about my problem with a new bill for $34.90 on a service that I had never received.

His name was Don and he told me that he zeroed out my bill that I will not be getting another one and I don't owe them anything. He said that it looked like the computer didn't get the notice that I canceled my account, but it was showing up on his computer.

The funny thing was at the end of our conversation he asked if there was anything CenturyLink could do for me. NO!!!!!